What is Content Taxonomy and Why Is It Useful?
A taxonomy is a list of terms you use to categorize and find your information again, without having to look through every file, image, document, or web page.
How to Plan for Usability Testing for Your Website
When I take clients through the process of usability testing, they have some typical questions at the beginning of the process. How does usability testing work? How do we make sure everything is set up properly? How do we recruit users? Here’s an overview of what to expect as you go through the process of preparing for usability testing.
Taxonomy and IA for Technical Standards
As part of a complete website redesign, this non-profit needed to consolidate existing taxonomies and create an up-to-date taxonomy for use on their new website and across their publications.
Taxonomy for Member-Driven Professional Organization
This U.S.-based member-driven professional organization needed to create an enterprise taxonomy to consolidate their information resources and make better use of their limited financial resources.
Usability Testing Offers Insight into Website Problems
With usability testing, you'll be able to uncover many issues with your website as well as gather valuable insight into your users' behaviours.
3 Options for Usability Testing [Infographic]
With every usability testing project I do, there are a couple of standard choices we need to explore and make. Here's a quick overview of the options.
What to Expect from User Research
User research allows us to improve our websites, intranets, products, and services. It's important to set expectations for what user research can do for us. If you're thinking about tackling a project with research in it, here are a few things to be prepared for.
User Research and IA for Government
Faced with a design mandate, this government organization needed to do research before designing the solution to ensure the solution was appropriate for its audiences. We helped this organization go through interviews, analysis, journey mapping, and information architecture work.
Website Navigation by Audience: 3 Reasons Not to Use It
On the surface, audience based navigation seems to make sense. After a few attempts at audience based navigation, here are our lessons learned. and quickly learned a few things (after an immense amount of frustration).
Use Taxonomy and Information Architecture to Improve SEO
You've probably heard that better user experience on a website is good for SEO, but what does that actually mean? There are a few specific ways information architecture and taxonomy improve SEO.
Improving Content Findability with Better Website Information Architecture
Maybe the website isn't well organized. Maybe users don't take the time to look through the website. Maybe users have had bad experiences in the past and can't be bothered to look on the website. Rest assured there are you can improve content findability with better website information architecture.
Heuristic Review and User Testing for Government
This client with two content heavy websites of over 2000 pages each needed an expert review and user testing for these sites. Because the sites were so large, we set specific investigation goals to specifically focus on information architecture, content quality, and search.
Information Architecture for Purdys Chocolates
Purdys contacted Key Pointe because sections of their website weren’t delivering needed results for their fundraising and group purchase programs. We reviewed these areas and provided recommendations to Purdys.
Diagnosing and Solving Content Problems
Here's a roundup of the articles and presentation for Diagnosing and Solving Content Problems from the 2014 Intelligent Content Conference.
Information Architecture Review to Improve Findability
When looking to improve the findability on your website or intranet or in your CMS or DAM, there are a few areas where you can look to diagnose and solve findability problems. To find these problems, you can do an expert review and user testing. This second part in a two-part series focuses on solving findability problems.
Information Architecture Review to Diagnose Findability Problems
When looking to improve the findability on your website or intranet or in your CMS or DAM, there are a few areas where you can look to diagnose and solve findability problems. To find these problems, you can do an expert review and user testing. This first part in a two-part series focuses on diagnosing findability problems.
Using Card Sorting to Increase Content Findability
When improving a website or intranet (or any content product), you can focus on findability with an IA review and assessment and with card sorting and task testing. This article focuses on how to improve findability through card sorting.
The Basics of Taxonomy Use and Maintenance
Keeping a taxonomy up-to-date will be very useful in re-purposing content on the site, tagging content properly so you can find it again, and allowing visitors to filter the content. Learn about why and how to use a taxonomy.
When to Use A Hierarchical or A Faceted Taxonomy
Hierarchical taxonomies are best suited to things where the relationship is well known. You can use a faceted taxonomy when multiple, similar values can be applied to dissimilar items.
Web Content Strategy for a Credit Union
This credit union client wanted to update its website by improving the navigation and structure and incorporating the new brand messaging.
Information Architecture for Rocky View County
Working with a content strategist, we took Rocky View through a user-centred design process, then created a new information architecture and content strategy. During our research, it became clear that Rocky View served a diverse and geographically dispersed community which needed geographically appropriate information.
Taxonomy for a Financial Services Company
A large, U.S. based financial services company was moving to a new enterprise content management system (eCMS) and needed a taxonomy to better find information. We collaborated with attorneys and financial services experts to create a taxonomy for the client.
Information Architecture Deliverable Examples
In information architecture, there are a few deliverables meant to communicate the information design to all the stakeholders. Here's a brief overview of what can be delivered on an IA project and why these things are important.
Technology Standards Website Redesign
This portfolio item details the work done for a technology standards client.