One of the easiest ways to explain how taxonomy works is to show examples of taxonomy. Here are a few examples of how website taxonomy can be used to improve search results, browse by category, and automatically build pages on a website.
When I take clients through the process of usability testing, they have some typical questions at the beginning of the process. How does usability testing work? How do we make sure everything is set up properly? How do we recruit users?
Here’s an overview of what to expect as you go through the process of preparing for usability testing.
User research allows us to improve our websites, intranets, products, and services. It's important to set expectations for what user research can do for us. If you're thinking about tackling a project with research in it, here are a few things to be prepared for.
Faced with a design mandate, this government organization needed to do research before designing the solution to ensure the solution was appropriate for its audiences. We helped this organization go through interviews, analysis, journey mapping, and information architecture work.
On the surface, audience based navigation seems to make sense. After a few attempts at audience based navigation, here are our lessons learned. and quickly learned a few things (after an immense amount of frustration).
Maybe the website isn't well organized. Maybe users don't take the time to look through the website. Maybe users have had bad experiences in the past and can't be bothered to look on the website. Rest assured there are you can improve content findability with better website information architecture.
This client with two content heavy websites of over 2000 pages each needed an expert review and user testing for these sites. Because the sites were so large, we set specific investigation goals to specifically focus on information architecture, content quality, and search.
Purdys contacted Key Pointe because sections of their website weren’t delivering needed results for their fundraising and group purchase programs. We reviewed these areas and provided recommendations to Purdys.
When looking to improve the findability on your website or intranet or in your CMS or DAM, there are a few areas where you can look to diagnose and solve findability problems. To find these problems, you can do an expert review and user testing. This second part in a two-part series focuses on solving findability problems.
When looking to improve the findability on your website or intranet or in your CMS or DAM, there are a few areas where you can look to diagnose and solve findability problems. To find these problems, you can do an expert review and user testing. This first part in a two-part series focuses on diagnosing findability problems.
When improving a website or intranet (or any content product), you can focus on findability with an IA review and assessment and with card sorting and task testing. This article focuses on how to improve findability through card sorting.
Keeping a taxonomy up-to-date will be very useful in re-purposing content on the site, tagging content properly so you can find it again, and allowing visitors to filter the content. Learn about why and how to use a taxonomy.
Working with a content strategist, we took Rocky View through a user-centred design process, then created a new information architecture and content strategy. During our research, it became clear that Rocky View served a diverse and geographically dispersed community which needed geographically appropriate information.
A large, U.S. based financial services company was moving to a new enterprise content management system (eCMS) and needed a taxonomy to better find information. We collaborated with attorneys and financial services experts to create a taxonomy for the client.
In information architecture, there are a few deliverables meant to communicate the information design to all the stakeholders. Here's a brief overview of what can be delivered on an IA project and why these things are important.