Information Architecture

9 Reasons Why Card Sorting is Useful for Engagement

Card sorting, or the activity of putting a bunch of terms in front of users and getting them to sort them into groups, has long been a favourite information architecture activity. As a practitioner, I've had more or less success with it over the years. Recently, it's become a tool in the arsenal for stakeholder and employee engagement.

What Are Metadata and Content Types?

Metadata are the workhorses of a content management system. Simply put, metadata tell your CMS platform what your content is about and let you do things with your content.

3 Ways to Use Search Terms In Your Content Audit

Using search terms as part of a content audit can give insight into the structure of your site. You can analyze these search terms to inform your taxonomy and future content efforts, and to evaluate the findability of content on your site.

What Is Information Architecture?

Common website usability problems are symptoms and signs of poor information architecture. Information architecture (IA) aims to connect users with the content that they are looking for, in a seamless and intuitive manner.

User Research and IA for Government

Faced with a design mandate, this government organization needed to do research before designing the solution to ensure the solution was appropriate for its audiences. We helped this organization go through interviews, analysis, journey mapping, and information architecture work.

Improving Content Findability with Better Website Information Architecture

Maybe the website isn't well organized. Maybe users don't take the time to look through the website. Maybe users have had bad experiences in the past and can't be bothered to look on the website. Rest assured there are you can improve content findability with better website information architecture.

Information Architecture for Purdys Chocolates

Purdys contacted Key Pointe because sections of their website weren’t delivering needed results for their fundraising and group purchase programs. We reviewed these areas and provided recommendations to Purdys.

Information Architecture Review to Improve Findability

When looking to improve the findability on your website or intranet or in your CMS or DAM, there are a few areas where you can look to diagnose and solve findability problems. To find these problems, you can do an expert review and user testing. This second part in a two-part series focuses on solving findability problems.

Information Architecture Review to Diagnose Findability Problems

When looking to improve the findability on your website or intranet or in your CMS or DAM, there are a few areas where you can look to diagnose and solve findability problems. To find these problems, you can do an expert review and user testing. This first part in a two-part series focuses on diagnosing findability problems.

Using Card Sorting to Increase Content Findability

When improving a website or intranet (or any content product), you can focus on findability with an IA review and assessment and with card sorting and task testing. This article focuses on how to improve findability through card sorting.

Information Architecture for Rocky View County

Working with a content strategist, we took Rocky View through a user-centred design process, then created a new information architecture and content strategy. During our research, it became clear that Rocky View served a diverse and geographically dispersed community which needed geographically appropriate information.

Taxonomy for a Financial Services Company

A large, U.S. based financial services company was moving to a new enterprise content management system (eCMS) and needed a taxonomy to better find information. We collaborated with attorneys and financial services experts to create a taxonomy for the client.

Information Architecture Deliverable Examples

In information architecture, there are a few deliverables meant to communicate the information design to all the stakeholders. Here's a brief overview of what can be delivered on an IA project and why these things are important.

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