Topics centred around user research.
When I take clients through the process of usability testing, they have some typical questions at the beginning of the process. How does usability testing work? How do we make sure everything is set up properly? How do we recruit users? Here’s an overview of what to expect as you go through the process of preparing for usability testing.
With usability testing, you'll be able to uncover many issues with your website as well as gather valuable insight into your users' behaviours.
With every usability testing project I do, there are a couple of standard choices we need to explore and make. Here's a quick overview of the options.
User research allows us to improve our websites, intranets, products, and services. It's important to set expectations for what user research can do for us. If you're thinking about tackling a project with research in it, here are a few things to be prepared for.
Faced with a design mandate, this government organization needed to do research before designing the solution to ensure the solution was appropriate for its audiences. We helped this organization go through interviews, analysis, journey mapping, and information architecture work.
Maybe the website isn't well organized. Maybe users don't take the time to look through the website. Maybe users have had bad experiences in the past and can't be bothered to look on the website. Rest assured there are you can improve content findability with better website information architecture.
This client with two content heavy websites of over 2000 pages each needed an expert review and user testing for these sites. Because the sites were so large, we set specific investigation goals to specifically focus on information architecture, content quality, and search.