A large, U.S. based financial services company was moving to a new enterprise content management system (eCMS) and needed a taxonomy to better find information. We collaborated with attorneys and financial services experts to create a taxonomy for the client. Since they produced thousands of forms, the number of files they needed to track numbered in the tens of thousands. During the content audit, we had the client walk us through their content and their systems, then we did a deep dive into the subject matter. While the client was using a cCMS, they didn’t keep track of their component pieces of content via taxonomy, making it almost impossible to find all content based on metadata.
The taxonomy strategy recommended they keep track of different taxonomies, such as the lines of business, the jurisdictions and legislation. During the development process, we build out the different taxonomy categories with client and created a taxonomy that allowed them to access their files through many aspects. The faceted taxonomies were extensive, with 8 different facets and about 20 additional metadata fields. Halfway through the taxonomy development, the client started filling out the taxonomy, thereby allowing them to learn, review, and evaluate any changes they made. Near the end of the project, we did a dry run of applying taxonomy and metadata fields to specific items to show how these items would be located.