Online, live workshop

Conflict styles and conflict resolution basics

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About this workshop

Conflict styles are the default ways you and others approach conflict. There are five different styles of directing, competing, compromising, harmonizing, and collaborating. Each style has its strengths and weaknesses. You can learn to recognize and cultivate these different styles in yourself and others.

Learning conflict styles gives us a good base for learning the basics of conflict resolution.

Conflict is really hard and uncomfortable. But it gives us a chance to better understand ourselves and others. When we have conflicts with other people, we learn what upsets us and where we freeze or fight. We learn what is important to other people and build stronger relationships.

Maybe we are tired of having the same responses to conflict. Maybe we have a hard time dealing with other people when they are upset with us. Regardless, we want practical ways to better approach conflict.

Who should take this workshop

  • Professionals who struggle with team dynamics

  • Couples who want better relationship communication

  • Adults feeling stuck in recurring conflict patterns

  • Adults who want to learn more about conflict and connecting with others in more constructive ways

What to expect

  • Reflect on why you want to improve your responses to conflict

This class will help you: 

  • Understand your conflict style, both its strengths and weaknesses

  • Recognize the conflict style of others

  • Experiment in a risk-free environment with like-minded people

  • Learn conflict resolution basics 

  • Discover different ways to respond to conflict

  • Practice identifying conflict styles and conflict resolution basics

Dates and details

The class will take place in four live, online classes of two hours each over the course of one month. You should plan to spend 1 hour between each class reading and reflecting. That’s a 12 hour commitment over the course of a month. It’s not trivial, but hopefully not overwhelming.

March 17, 2026 4-6pm
March 24, 2026 4-6pm
March 31, 2026 4-6pm
April 7, 2026 4-6pm
You’ll need to attend all the classes. All times are Pacific.

Next Dates

Pricing

$250
Hardship price is available

Classes are not recorded to ensure the privacy of participants

All discussions are private and confidential

Cameras on to build trust and rapport

Real first names

Plan to spend 1 hour between classes reviewing material

Plan to spend 2 hours in each class

Plan to attend every class

Expectations and etiquette

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This Register button will take you to a Google form to fill out. You don’t need to pay now.

Meet the instructor

Theresa is a mediator and content strategist. She has been in consulting for 20+ years and has had a lot of conflicts at work and home.

A few conflicts at work stand out as gems that prompted her to learn more about conflict resolution. In one meeting to discuss a new label for a data field, she was yelled at for not asking for feedback about the data label, even though that meeting was her asking for feedback about the data label.

On another project, someone accused her of saying they had an unsafe workplace and that formal action would need to be taken to address this accusation. The degree of upset and anger was frightening and she had a hard time calming the client down.

Of course there are the other standout moments when her boss threatened to fire her, when another one refused to implement her design, and so on and so on…

At some point, Theresa also felt the desire to help people have better conflicts. There’s a lot of conflict in the world as people are unable to relate to each other. She wanted to fix other people’s conflict problems and quickly learned that self-knowledge is the best approach to conflict.

She is still trying to integrate these into her life! It’s an ongoing project.

Class one

Introduction to the course, conflict styles and the Style Matters quiz

  • Introductions and my conflict story

  • What brings you to the class? What do you hope to get from it?

  • Agenda for each class

  • Review the different conflict styles, with dialog

  • Talk about the strengths and weaknesses of each conflict style

  • How to do the style matters quiz

  • High and low context options

  • Putting the quiz results in context

Class two

Reviewing the different conflict styles

  • Review the strengths and weaknesses of each conflict style

  • Group discussion to reflect on your different conflict styles, with discussion prompts

  • Discussion on what about the conflict styles resonates with you 

  • Group practice with recognizing the conflict styles of others

  • Learn about the Storm Shift and how to deal with it in yourself and others

Class three

Conflict resolution basics

  • What causes conflict

  • Know your values, recognize feelings and power dynamics

  • Basic structure of conflict resolution

  • Experimenting with everyday conflicts in a risk-free environment

  • Practice recognizing the conflict styles of others

Class four

Putting it all together

  • Review what we’ve covered in the class

  • Discuss how it has impacted your life thus far

  • More group practice with recognizing the conflict styles of others

  • More experimentation with resolving example conflicts

  • An incredibly useful tool for self-awareness and empathy in conflict. Style Matters and this workshop helped me understand both myself and my opposing side more clearly.

    Workshop participant

  • I learned a lot about myself and feel better prepared to constructively address conflict regardless of the other person's conflict style. Theresa is an experienced facilitator and communicator who made the entire process easy and fun! I highly recommend this workshop.

    Another workshop attendee

  • This workshop should be part of every working person's education, whether they're just entering the workforce or a seasoned professional.I gained tremendous insight into my conflict style and those of others. I left feeling better equipped to navigate the many conflicts that arise in both my professional and personal life.

    A very kind reviewer

  • I really appreciated Theresa's workshop. It helped me understand my own conflict style in a very clear, and relatable way and I left with insights I feel I can actually apply in work and everyday life. It was especially helpful to learn about my preferred and non-preferred styles. I would recommend this workshop to people who want to navigate disagreements with more awareness and skill.

    A flattering reviewer

Registration “rules”

Refunds until 1 week before the class. After that no refunds. You can reassign the registration as long as you have not taken the Style Matters quiz.

If you miss a live, online class, there’s no makeup class and the class won’t be recorded for privacy and confidentiality reasons.

You agree to keep these sessions confidential.

This section may be updated as questions are asked.

Frequently asked questions

  • The dates listed above are all that is offered for now. You can use the Registration button to express future interest.

  • If you think this would be a good workshop for someone, please feel free to forward on this URL. They must register separately.

  • Yes, I can do both, as needed. Please indicate it in the Registration.

  • You can reach me via tputkey@keypointe.com.

  • In the Registration form, please indicate you would like a hardship price.

  • You should have an advanced understanding of English, or higher.

  • We will use slides for presentations. I’ll offer well-structured presentations. Any assignments will have checklists.

    We will have breakout sessions (if we have enough people). You can use closed captions if needed.

    If you need any other accommodation, please let me know.