At Key Pointe, we know that well structured information is at the very foundation of anticipating market trends, finding inspiration, and improving processes. Our content strategy, information architecture, and taxonomy services help medium and large organizations transform masses of underused content into information that better serves their customers and their businesses. We help you find, manage, and scale content more easily. Fundamentally, we help you save time and money by making the most out of available resources.
We’re known for applying our expertise to large, disorganized websites, especially intranets and extranets. Big, messy sites allow us to apply our step-by-step methodology to research, strategy, and solutions.
We understand the website redesign and management processes can be contentious. We support you through the process to ensure you can navigate internal politics and drive toward a shared vision. We’re always available for questions, presentations, and training.
Key Pointe has worked with clients across a variety of industries, including:
- Financial services
- Government organizations
- Non profit organizations
- Utilities & Telecommunications
A selection of our clients includes: BC Hydro, BC Legal Services Society, Consumer Reports, FortisBC, Intel, Investors Group, Island Health, Microsoft, United Nations Framework Convention on Climate Change.
Founder and Principal Consultant
Key Pointe’s founder and principal consultant Theresa Putkey applies content strategy, IA, and taxonomy to solve problems within a content management or digital asset management environment. With more than 15 years experience and expertise, Theresa brings a valuable external perspective to each project. She holds a Master’s of Library and Information Science from San Jose State University.
Theresa began her career in content management as a technical support analyst, and then moved into technical writing. She turned to requirements analysis and software design to make better software products. As an information architect, she applies her skills and passion for content and structure to produce great user experiences that meet business needs. She focuses on bridging the communication chasm between business leaders and developers and now acts as a liaison between stakeholder groups with divergent interests and drivers.
Theresa lives with her husband and Cavalier King Charles Spaniel in Burnaby, Canada. When she’s not solving complex information problems, she can be found swimming in a local ocean or lake, cycling in beautiful British Columbia, attempting to learn Spanish, or traveling the world.