At Key Pointe, we know that well structured information is at the very foundation of anticipating market trends, finding inspiration, and improving processes. Our content strategy, information architecture, and taxonomy services help medium and large organizations transform masses of underused content into information that better serves their customers and their businesses. We help you find, manage, and scale content more easily. Fundamentally, we help you save time and money by making the most out of available resources.

We’re known for applying our expertise to large, disorganized websites, especially intranets and extranets. Big, messy sites allow us to apply our step-by-step methodology to research, strategy, and solutions.

We understand the website redesign and management processes can be contentious. We support you through the process to ensure you can navigate internal politics and drive toward a shared vision. We’re always available for questions, presentations, and training.

Key Pointe has worked with clients across a variety of industries, including:

  • Financial services
  • Government organizations
  • Healthcare
  • Non profit organizations
  • Utilities & Telecommunications

A selection of our clients includes: Association of BC Forest Professionals, BC Hydro, BC Legal Services Society, Consumer Reports, FortisBC, Inclusion Canada, Intel, Investors Group, Island Health, Microsoft, NJCPA, NCACPA, UNFCCC, University of the Fraser Valley, Vancity, and various Ministries within the BC Provincial Government.

Theresa Putkey

Founder and Principal Consultant

Key Pointe’s founder and principal consultant Theresa Putkey applies content strategy, IA, and taxonomy to solve problems within a content management or digital asset management environment. With more than 15 years experience, Theresa brings a valuable external perspective to each project. She holds a Master’s of Library and Information Science from San Jose State University.

Theresa’s career and interests span several different areas.

She began her career in content management as a technical support analyst, and then moved into technical writing. She turned to requirements analysis and software design to make better software products. As a content strategist, she applies her skills and passion for content and structure to produce great user experiences that meet business needs.

She also has a long track record of helping others develop their careers and education. She volunteers for Mosaic BC’s Workplace Connections to help new immigrants establish careers in Canada. She frequently coaches and mentors peers and more junior colleagues in content strategy skills. Education and mentoring are keys to opening doors for oneself and she works hard to support others in this.

She focuses on bridging the communication chasm between business leaders and developers and acts as a liaison between stakeholder groups with divergent interests and drivers. After seeing so much conflict and unresolved issues in the workplace (and the world), Theresa wanted to improve her facilitation and conflict resolution skills. She has taken numerous facilitation classes and is actively pursuing a certificate in conflict resolution. If she can bring a little bit of understanding to the world, she’s made her contribution.

Theresa lives near Vancouver, Canada. When she’s not solving complex information problems, she can be found working in her garden, swimming in a local ocean or lake, cycling in beautiful British Columbia, attempting to learn Spanish, or traveling the world and studying Spanish abroad. She believes that “every day is library day.”

Picture of Theresa in a blazer, with her glasses on, smiling.