I’m Theresa Putkey, founder of Key Pointe Consulting. I specialize in content strategy, stakeholder facilitation, and conflict engagement for complex digital projects. With over 20 years of experience, I help organizations structure their content, understand their users, and navigate the conversations that matter most.

Whether you're redesigning a website, rethinking your content systems, or trying to get internal teams on the same page, I bring a methodical and collaborative approach that moves projects forward, from research to roadmaps.

My Approach

Successful digital projects require more than just good design. They need clarity, structure, and alignment across teams. I combine deep content structure expertise with facilitation and conflict engagement, helping organizations solve problems holistically.

I start by listening to users, stakeholders, and internal teams. I uncover what’s working, what’s not, and what needs to change. Then I guide you and your team through a process to build usable content structures, make informed decisions, and create lasting impact.

My Background

I’ve worked on 100+ projects across industries to help organizations improve their websites, content systems, and team dynamics. My background blends information science, facilitation, and conflict resolution, giving me a unique lens on digital transformation. Here’s a few facts about my professional background:

• 20+ years in content strategy and information architecture

• Master’s in Library and Information Science

• Certificate in conflict resolution with a focus on mediation

• Trained in facilitation and public speaking

• Speaker at KM World and Taxonomy Bootcamp

• Known for quickly building rapport and effectively working with diverse individuals and teams

What I Value

I believe in empowering teams, creating clarity, and supporting meaningful change. My work is grounded in research, guided by strategy, and shaped by collaboration. I’m here to empower organizations, not just in their content, but in how they work together.

Let’s Work Together

If your organization is ready to improve its content, align its teams, and move forward with confidence, I’d love to help. Explore my services or get in touch to start the conversation. If you’re not ready to reach out, sign up for the Key Pointe newsletter below.