About Theresa

With over 20 years of experience, I help organizations structure their content, understand their users, and navigate the conversations that matter most.

I bring a methodical and collaborative approach that moves projects forward, from research to design.

My Approach

Successful digital projects require more than just good design. They need clarity, structure, and alignment across teams.

I listen to users, stakeholders, and internal teams. I uncover what’s working, what’s not, and what needs to change. I guide you and your team through a process to build usable content structures, make informed decisions, and create lasting impact.

My Background

I’ve worked on 100+ projects across industries to help organizations improve their websites, content systems, and team dynamics. Here’s a few facts about my professional background:

• 20+ years in content strategy and information architecture

• Master’s in Library and Information Science

• Certificate in conflict resolution with a focus on mediation

• Trained in facilitation and public speaking

• Speaker at KM World and Taxonomy Bootcamp

• Known for quickly building rapport and effectively working with diverse individuals and teams

What I Value

Empowering teams, creating clarity, supporting meaningful change. Being realistic and aspirational. Constantly improving and learning.

My work is grounded in research and shaped by collaboration.