Content strategy services

At Key Pointe Consulting, I help organizations improve their digital ecosystems through strategic content work, stakeholder facilitation, and conflict engagement. My services are designed to support complex projects where clarity, collaboration, and usability are essential.

Content Strategy & Information Architecture

I guide organizations through the process of understanding their users, auditing their content, and designing structures that work. From user research to taxonomy development, I help teams build content that’s usable, scalable, and aligned with business goals.

  • User research & personas

  • Content audits & analysis

  • Content strategy & roadmap

  • Information architecture & domain modeling

  • Content migration planning

Facilitation for Digital Projects

Complex projects require structured conversations. I facilitate stakeholder engagement to ensure alignment, clarity, and effective decision-making throughout the project lifecycle.

  • Stakeholder interviews & workshops

  • Governance & change management facilitation

  • Decision-making support

  • Collaborative planning sessions

Conflict Engagement & Mediation

When internal challenges threaten progress, I provide a safe, structured environment for teams to address disagreements and move forward. My approach is grounded in coaching, mediation, and conflict resolution best practices.

  • Conflict coaching

  • Mediation for individuals and teams

  • Conflict resolution workshops

  • Post-conflict check-ins & support