Articles
Why your intranet search is broken: A survey of research
Most intranet search problems are structure problems. Before you sign a contract on a new application to improve your intranet’s search, it's important to understand why search engines fail when built on a foundation of disorganized content. A survey of research from the last 15 years shows the problem isn’t going away.
Is your website redesign about to fail? 5 warning signs
You invested a lot of time and effort into a website redesign, finally launched it, and you’re still getting complaints. Search engines aren’t finding your site and site visits have dropped off. Users who do find your site complain that they can’t find information or that the information is incorrect. The site looks good, but the calls to the support team haven’t gone down. This article shows you how to recognize you’re going in the wrong direction with the content on your site and address them before you go further.
Why search doesn’t work on intranets
I’ve seen a lot of organizations buy a new platform to solve the search problem. Even if you’ve changed intranet platforms in the past, the complaint eventually resurfaces. The problem occurs because of a lack of organization standards, not because of software. This post explains why things on intranets become unfindable, the costs to your organization, and what an information structure fix looks like.