Key Pointe blog

Search, Intranets Theresa Putkey Search, Intranets Theresa Putkey

Why search doesn’t work on intranets

I’ve seen a lot of organizations buy a new platform to solve the search problem. Even if you’ve changed intranet platforms in the past, the complaint eventually resurfaces. The problem occurs because of a lack of organization standards, not because of software. 

This post explains why things on intranets become unfindable, the costs to your organization, and what an information structure fix looks like.

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