Many projects fail because they don’t engage the right stakeholders early enough in the process. When we want to learn about project goals, we engage managers and directors, or those accountable for the success of the project. There are two phases to this work: one-on-one interviews and workshops.
Often, we hear, “We want to make the process better, we just don’t know how.” The secret to business process improvement is to know what your process are now so that you can change them. Said another way, if you don’t know what your actual process is, then you won’t know if the changes you make to the process will be successful.